Last updated: August 2026
Next review: August 2027 / as emerging governance dictates
Please read these Terms and Conditions carefully before using Ayoa
These Terms and Conditions explain the rules that apply when you access and use Ayoa, including our website, applications, software features and subscription services.
By using Ayoa, you agree to these Terms and Conditions and the other documents referenced within them. If you do not agree with these Terms, you must not use Ayoa.
Ayoa is a Software as a Service (SaaS) digital productivity platform designed, developed and operated by OpenGenius Limited (“OpenGenius”, “we”, “us” or “our”).
OpenGenius Limited is registered in England and Wales under company number 05653541 (DUNS Number: 348548061).
Our registered office is:
Tec Marina
Terra Nova Way
Penarth
Wales
CF64 1SA
To contact us, please email: support@ayoa.com
These Terms and Conditions apply together with the following documents, which form part of your agreement with us where applicable:
Where there is a conflict between these Terms and Conditions and a separate written agreement agreed between OpenGenius and a customer, the terms of that written agreement will take precedence.
By creating an account, accessing Ayoa or using any part of our service, you confirm that:
If you are using Ayoa through an organisation, your organisation may have additional terms that apply to your use of the service.
If you are a consumer in the UK or EU, these Terms do not affect your statutory rights.
You are responsible for ensuring that anyone who accesses Ayoa through your account or internet connection is aware of these Terms and complies with them.
Ayoa is provided as an online software service. Features and functionality may vary depending on the subscription plan selected.
We may update, improve or modify Ayoa over time to:
We aim to maintain a high-quality service, but we do not guarantee that Ayoa or any individual feature will always be available without interruption.
We may occasionally need to:
Where reasonably possible, we will provide notice of significant changes that materially affect your use of Ayoa.
To use certain features of Ayoa, you may need to create an account.
When creating an account, you must provide accurate and up-to-date information and keep your account details current.
You are responsible for:
You must not share your login credentials with others unless your subscription permits shared access through appropriate team or organisational features.
If you believe your account has been compromised, you should:
You can update your account information within your Ayoa settings or by contacting support.
We may restrict, suspend or disable access where necessary, including where:
We may delete accounts that have remained inactive for an extended period.
Where possible, we will provide reasonable notice before deleting inactive accounts.
Any account deletion process will be handled in accordance with our Privacy Policy and applicable data retention requirements.
We own, or have appropriate rights to use, the intellectual property in:
These materials are protected by intellectual property laws.
You may:
You must not:
This section does not apply to content you create yourself using Ayoa, such as mind maps, task boards or other user-generated materials. Rights relating to software use and customer content are explained further in our Software Licence Agreement.
Ayoa may be available through different subscription plans, including free and paid plans.
The features, pricing, billing frequency and limits applicable to each plan are described at the point of purchase or within your Ayoa account.
By subscribing to a paid plan, you agree to:
Unless otherwise stated, paid subscriptions may automatically renew at the end of the applicable subscription period.
We will provide information about renewal arrangements before renewal where required or appropriate.
Subscription fees may change from time to time. Where a price change affects an existing subscription, we will provide reasonable notice and explain any available options.
Your cancellation rights are explained in Section 9.
You may cancel your Ayoa subscription in accordance with the terms applicable to your subscription plan.
Individual users may cancel their subscription through their Ayoa account where this functionality is available.
If you require assistance with cancellation, please contact:
Team members using an organisational account may need to contact their team administrator, as cancellation rights may be managed by the organisation that purchased the subscription.
Team administrators may cancel team subscriptions through their account settings or by contacting support.
Free plan users may delete their account at any time.
Unless otherwise stated:
Refund eligibility depends on the type of subscription purchased and whether you are a consumer or business customer.
Where applicable:
Refunds, where approved, will normally be processed to the original payment method.
If you are a consumer in the UK or EU, you may have a statutory right to cancel certain online purchases within 14 calendar days.
If you request access to digital services during this period, you acknowledge that your cancellation rights may be affected where permitted by applicable law.
To exercise any cancellation rights, please contact: support@ayoa.com
Following cancellation:
We may permanently delete content following the applicable retention period.
We regularly improve Ayoa to reflect:
We may update these Terms from time to time.
Where changes are material and affect your rights or obligations, we will provide reasonable notice through appropriate channels, such as email or within Ayoa.
By continuing to use Ayoa after updated Terms come into effect, you agree to be bound by the revised Terms.
Ayoa includes optional AI-enabled features designed to help users generate ideas, organise information, transform content, transcribe audio and support productivity.
AI features are designed to assist users and should not be treated as a replacement for human judgement, professional advice or appropriate review.
AI-generated outputs may:
You should always review AI-generated content before relying on it.
When using AI features, you are responsible for:
If you use Ayoa within an educational, professional or regulated environment, you remain responsible for ensuring AI-assisted content is used appropriately.
We are responsible for:
We are not responsible for:
Some AI-enabled functionality within Ayoa may rely on third-party technology providers.
Information about:
is explained in our Privacy Policy.
OpenGenius does not use customer content submitted through Ayoa to train our own AI models.
When using Ayoa, you must:
You are responsible for ensuring that Ayoa is suitable for your intended purpose before relying on it for important activities.
You retain ownership of content that you create or upload using Ayoa.
We respect your ownership of your content and process it only as necessary to provide Ayoa, maintain security, improve reliability and meet legal obligations.
The rights and permissions required for us to provide the service, including hosting, storage, collaboration, synchronisation and AI-enabled functionality where selected by you, are explained in our Software Licence Agreement and Privacy Policy.
You must ensure that any content you upload:
You remain responsible for your content and how it is used.
Ayoa may connect with third-party services, applications or integrations.
Examples may include productivity, storage, authentication or AI service providers.
Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.
We are not responsible for:
Information about third-party processing and suppliers is available in our Privacy Policy.
We aim to provide a reliable and secure service.
Availability, support response times and service commitments may vary depending on your subscription or contractual agreement.
Where applicable, service commitments are described in our Software License Agreement.
Ayoa may depend on third-party infrastructure, hosting providers and technical services. We will take reasonable steps to manage these dependencies and maintain service continuity.
We take reasonable measures to protect Ayoa and our users from security threats.
You must not:
We may suspend or restrict access where necessary to protect:
Where required, we may report unlawful activity to relevant authorities.
Further requirements relating to acceptable use are set out in our Acceptable Use Policy.
All intellectual property rights in Ayoa, including the software, platform, design, functionality, branding, documentation and related materials, belong to OpenGenius or our licensors.
Nothing in these Terms transfers ownership of our intellectual property to you.
Subject to these Terms and the Software Licence Agreement, we grant you the right to access and use Ayoa for the period of your subscription and in accordance with the applicable plan or agreement.
You must not:
Any rights not expressly granted remain reserved.
Ayoa or our website may contain links to external websites, services or resources provided by third parties.
These links are provided for information only and do not mean that we endorse, approve or accept responsibility for those websites or their content.
We do not control:
You should review the relevant terms and privacy policies before using third-party services.
Content made available through our website or Ayoa is provided for general information purposes only.
It is not intended to replace professional, legal, financial, medical, educational or other specialist advice.
You should obtain appropriate professional advice before relying on information provided through Ayoa where such advice is required.
Although we make reasonable efforts to keep information accurate and current, we do not guarantee that all information will always be complete, accurate or up to date.
We may offer a free version of Ayoa from time to time.
The availability of the Ayoa Free Plan is not guaranteed and we may:
Where reasonably possible, we will provide notice of significant changes.
The Free Plan is intended for personal, non-commercial use unless otherwise stated.
Business or organisational use of Ayoa requires an appropriate paid subscription or commercial agreement.
We may restrict or terminate access where the Free Plan is used in breach of these Terms, including for unauthorised commercial use.
Free Plan users acknowledge that:
Different rights and obligations may apply depending on whether you use Ayoa as a consumer or for business purposes.
If you use Ayoa mainly for personal purposes, you may benefit from rights provided under applicable consumer protection laws.
Nothing in these Terms limits rights that cannot legally be excluded.
These rights may include:
If you use Ayoa for business, professional or organisational purposes:
Where you have entered into a separate commercial agreement with OpenGenius, that agreement will apply.
We may suspend or terminate your access to Ayoa where:
Where appropriate, we will provide notice and an opportunity to resolve issues before termination.
Following termination:
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
If you are a consumer, your statutory rights are not affected.
To the extent permitted by law, OpenGenius is not responsible for:
We are not responsible for failures caused by factors outside our reasonable control, including third-party services, internet connectivity or circumstances beyond our control.
Specific liability provisions may apply where agreed within an enterprise or public sector agreement.
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
You should read our Privacy Policy alongside these Terms.
If you wish to raise a complaint, please contact us at:
We will acknowledge your complaint and aim to respond within a reasonable timeframe.
If we cannot resolve your complaint, we will explain the reasons and provide information about any further steps available.
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK, you may also have rights to bring proceedings in your local courts where applicable.
For business customers, these Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.
We are committed to operating Ayoa responsibly and transparently.
Further information about our approach to:
is available through our published policies, statements and supporting documentation.