Ayoa Privacy Policy

What this policy covers

This is the privacy policy of OpenGenius Limited (hereinafter referred to as “OpenGenius”). At OpenGenius, your privacy is important to us and OpenGenius does not sell, publish or share any information about our customers unless given express permission to do so. This policy tells you who we are, what information we collect about you, how we process it, who we share it with and what access and control you have over your information.

Please read this policy carefully. Further information about privacy and data protection issues including the online Register of Data Controllers can be found on the Information Commissioner’s website at https://ico.org.uk/.

This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with Ayoa (for example, at an Ayoa event), unless a different privacy policy is displayed.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Who we are

We are OpenGenius Limited, a company registered in England and Wales – No. 05653541. Our registered office is at: OpenGenius Ltd., Tec Marina, Terra Nova Way, Penarth, United Kingdom, CF64 1SA. E-mail: contact@opengenius.com.

When we refer to “Ayoa”, “we”, or “us” in this policy, we mean OpenGenius Ltd., which controls the information Ayoa collects when you use our services. Ayoa offers collaborative tools, including our web and mobile products, which help you stay productive and organized, as well as interact and communicate with others. We also own and operate several websites and offer related services, like support. We refer to all these products, together with our other services and websites as “Services” in this policy.

What information we collect about you

We collect information about you when you input it into the Services or otherwise provide it directly to us. This will include information collected when:

We automatically collect information about you when you use our Services.

How we use the information we collect about you

If you register for an Ayoa account, we will use your information to provide this service to you. When you register with us or buy from us, the information you provide will be used:

How we share the information we collect

OpenGenius will share your information in the following ways:

Processing personal data belonging to sales leads

We declare that we carefully and respectfully process personal data belonging to data subjects who we identify as potential customers. In this case, legitimate interests is the legal basis we rely upon to justify the processing of this personal data. When using legitimate interests as the legal basis for processing personal data, we balance our legitimate interests, and the necessity to process the personal data, against the interests, rights and freedoms of the individuals concerned, always considering the particular circumstances.

When relying upon legitimate interests as the lawful basis for processing personal data, we always consider the purpose for processing the personal data, to ensure there is a legitimate interest behind the processing. Our purpose and legitimate interests for processing any personal data belonging to potential customers is to communicate with those individuals who we identify as suitable users of our products, to convert them to paying customers, and to increase sales. We also ensure the processing is necessary for the purpose. The processing of personal data is always a proportionate and adequately targeted way of achieving the purpose and is only carried out when no less intrusive alternatives can be identified to achieve the purpose. And we ensure our legitimate interests are balanced against, and not overridden by our data subjects’ interests, rights or freedoms. We always ensure there are no risks to our data subjects’ interests, rights or freedoms which would override our legitimate interests in processing their personal data, taking consideration of physical, financial or any other impact, including the ability to exercise rights, the control over the use of their personal data, and any social or economic advantages. We do not process any highly confidential or sensitive types of data, and do not process special category data, criminal offence data or personal data belonging to children, and our legitimate interests are balanced against the interests, rights and freedoms of the individuals.

Any personal data which we process must only be carried out in a way which satisfies the reasonable expectations of our data subjects, and is not processed in ways the individuals would not reasonably expect. Processing of personal data is carried out in a way which would be expected, to ensure our data subjects can maintain control over the use of their data, and so they are in an informed position to exercise their rights. Where we use legitimate interests as the lawful basis for processing any personal data belonging to our data subjects, we always assess and ensure that our data subjects would reasonably expect at the time and in the context of the collection of the personal data that processing for that purpose may take place.

We may not necessarily have a pre-existing relationship with some of our data subjects whose personal data we may process. Whenever we obtain personal data from third parties, we ensure that our data subjects were informed at the time the data was provided that it may be passed for use by other parties, and that we qualify as a suitable party for processing the data, and the processing satisfies reasonable expectations. Whenever data is obtained from other sources, we ensure that our data subjects should reasonably expect their personal data to be available from those sources and that it is reasonably expected that their personal data would be processed in the ways which satisfy our purpose for processing.

Google User Data

We support integrations with several Google services and therefore access, collect, use and store information about you that you provide when you register to use Ayoa. The use of this Google user data is limited to the following practices if enabled:

How we keep your information secure

We keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. The data for our Services is predominantly hosted on the Amazon Web Services (AWS) platform within the US. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. When you enter sensitive information (such as a credit card number to purchase OpenGenius products and services), we encrypt such information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

How long do we keep your information?

We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Access and Control of the data we collect about you

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:

Email address: dpo@opengenius.com
Postal address: OpenGenius Ltd, Tec Marina, Terra Nova Way, Penarth, CF64 1SA, UK

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

To request the information OpenGenius has stored about you, please contact us at contact@opengenius.com.

You will not have to pay a fee to access your information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

You are able to delete your account at any time by following the steps outlined in our support guide.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data’s accuracy.

Where our use of the data is unlawful but you do not want us to erase it.

Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Our policy towards children

The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

Changes to our Privacy Policy

OpenGenius reserves the right to amend or modify the policies on this page at any time for any reason without notice. This Privacy Policy may change as new features are added to our website or to any of our products and services. If we decide to change our Privacy Policy, we will post these changes to our Privacy Policy on our website.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s).