Ayoa Privacy Policy

What this policy covers

This is the privacy policy of OpenGenius Limited (hereinafter referred to as “OpenGenius”). At OpenGenius, your privacy is important to us and OpenGenius does not sell, publish or share any information about our customers with any third party that would use the data for the purpose of marketing non-OpenGenius, third party products, unless given express permission to do so.

Please read this policy carefully. Further information about privacy and data protection issues including the online Register of Data Controllers can be found on the website of the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at https://ico.org.uk/. OpenGenius is registered on the ICO’s online Register of Data Controllers with registration number Z1521108.

This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with Ayoa (for example, at an Ayoa event), unless a different privacy policy is displayed.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

If you do not agree with this policy, do not access or use our services or interact with any other aspect of our business.

Who we are

We are OpenGenius Limited, a company registered in England and Wales – No. 05653541.

Our registered office is at:

OpenGenius Ltd.,
Tec Marina,
Terra Nova Way,
Penarth,
United Kingdom,
CF64 1SA.

E-mail: contact@opengenius.com.

When we refer to “Ayoa”, “we”, or “us” in this policy, we mean OpenGenius Ltd., which controls the information Ayoa collects when you use our services. Ayoa offers collaborative tools, including our web and mobile products, which help you stay productive and organized, as well as interact and communicate with others. We also own and operate several websites and offer related services, like support. We refer to all these products, together with our other services and websites as “Services” in this policy.

Lawful Basis for Processing

The processing of users’ personal data is necessary to provide the main components of the Services, so contract is our lawful basis for the processing. Before we process any user’s personal data, we offer our terms and conditions which must be accepted as a legally binding agreement between us and the user. The contractual exchange between parties is the Services offered by us, and the subscription payments offered by the subscribers to our Services. Some users intend to enter into a subscription, and agree to our terms and conditions in order to trial the Services before purchase. In the case of users who wish to trial the Services before purchase, the element of exchange offered by the users is the data we use for analysis to improve the Services we offer.

We process the personal data of our users to comply with our obligations under the contract and to carry out what they ask. The processing is necessary for performing the contract, and is a targeted and proportionate way of carrying out the purposes for processing.

Some purposes for processing are non-essential components of the Services. Consent is the lawful basis for processing users’ personal data for the non-essential components of the Services. The non-essential components of the Services include communicating with users for notifications, mentions, reminders, daily summaries, and direct marketing related to the Services. Consent may be given for each non-essential item individually to allow granular control over the processing of users’ personal data.

Purposes for processing and how we use the information we collect about you

If you register for an Ayoa account, we will use your information to provide the Services to you. When you register with us or buy from us, the information you provide will be used for the purposes:

What information we collect about you

We collect information about you when you input it into the Services or otherwise provide it directly to us. This will include information collected when:

We automatically collect information about you when you use our Services.

How we share the information we collect

OpenGenius will share your information in the following ways:

Processing personal data belonging to sales leads

We declare that we carefully and respectfully process personal data belonging to data subjects who we identify as potential customers. In this case, legitimate interests is the legal basis we rely upon to justify the processing of this personal data. When using legitimate interests as the legal basis for processing personal data, we balance our legitimate interests, and the necessity to process the personal data, against the interests, rights and freedoms of the individuals concerned, always considering the particular circumstances.

When relying upon legitimate interests as the lawful basis for processing personal data, we always consider the purpose for processing the personal data, to ensure there is a legitimate interest behind the processing. Our purpose and legitimate interests for processing any personal data belonging to potential customers is to communicate with those individuals who we identify as suitable users of our products, to convert them to paying customers, and to increase sales. We also ensure the processing is necessary for the purpose. The processing of personal data is always a proportionate and adequately targeted way of achieving the purpose and is only carried out when no less intrusive alternatives can be identified to achieve the purpose. And we ensure our legitimate interests are balanced against, and not overridden by our data subjects’ interests, rights or freedoms. We always ensure there are no risks to our data subjects’ interests, rights or freedoms which would override our legitimate interests in processing their personal data, taking consideration of physical, financial or any other impact, including the ability to exercise rights, the control over the use of their personal data, and any social or economic advantages. We do not process any highly confidential or sensitive types of data, and do not process special category data, criminal offence data or personal data belonging to children, and our legitimate interests are balanced against the interests, rights and freedoms of the individuals.

Any personal data which we process must only be carried out in a way which satisfies the reasonable expectations of our data subjects, and is not processed in ways the individuals would not reasonably expect. Processing of personal data is carried out in a way which would be expected, to ensure our data subjects can maintain control over the use of their data, and so they are in an informed position to exercise their rights. Where we use legitimate interests as the lawful basis for processing any personal data belonging to our data subjects, we always assess and ensure that our data subjects would reasonably expect at the time and in the context of the collection of the personal data that processing for that purpose may take place.

We may not necessarily have a pre-existing relationship with some of our data subjects whose personal data we may process. Whenever we obtain personal data from third parties, we ensure that our data subjects were informed at the time the data was provided that it may be passed for use by other parties, and that we qualify as a suitable party for processing the data, and the processing satisfies reasonable expectations. Whenever data is obtained from other sources, we ensure that our data subjects should reasonably expect their personal data to be available from those sources and that it is reasonably expected that their personal data would be processed in the ways which satisfy our purpose for processing.

Google User Data

We support integrations with several Google services and therefore access, collect, use and store information about you that you provide when you register to use Ayoa. The use of this Google user data is limited to the following practices if enabled:

How we keep your information secure

We keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. The data for our Services is predominantly hosted on the Amazon Web Services (AWS) platform within the US. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. When you enter sensitive information (such as a credit card number to purchase OpenGenius products and services), we encrypt such information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

How long do we keep your information?

We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Access and Control of the data we collect about you

If you have any questions about this privacy policy or our privacy practices, including any requests to exercise your legal rights, please contact us in the following ways:

Email address: dpo@opengenius.com
Postal address: OpenGenius Ltd, Tec Marina, Terra Nova Way, Penarth, CF64 1SA, UK

You have the right to make a complaint at any time to the ICO at https://ico.org.uk/. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

You have the right to:

Our policy towards children

The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

Joint Data Controllers

For some users of the Services, Ayoa offers a network of carefully selected Partner Affiliates to deliver high quality customer support and communications in an expanding range of languages. Where this service is available, some users may consent to one of our Partner Affiliates being a joint controller of their data. This consent will be given on signing up or subscribing to Ayoa.

Our network of Partner Affiliates consists of:

For those users offered the local services of a Partner Affiliate, the Partner Affiliates’ limited purposes for controlling users’ personal data, and for the processing of that data include:

Changes to our Privacy Policy

OpenGenius reserves the right to amend or modify the policies on this page at any time for any reason without notice. This Privacy Policy may change as new features are added to our website or to any of our products and services. If we decide to change our Privacy Policy, we will post these changes to our Privacy Policy on our website.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s).