Please read these terms and conditions carefully before using this site
These terms tell you (“you, “yours”) the rules for using our website www.ayoa.com
AYOA is a ‘Software as a Service’ (SaaS) digital product, designed, built and operated by OpenGenius Limited (“We”, “Us” “Our”). We are registered in England and Wales under company number 05653541(DUNS Number: 348548061) and have our registered office at Tec Marina, Terra Nova Way, Penarth, Wales, CF64 1SA.
To contact us, please email support@ayoa.com
You confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.
If you are a consumer in the UK or EU, this does not affect your statutory rights.
All individuals who access our site through your internet connection must be aware of these terms of use and other applicable terms and conditions, and in using www.ayoa.com they agree to comply with them.
We recommend that you print a copy of these terms for future reference.
These terms of use include reference to the following additional agreements, which also apply to your use of our site:
How to cancel
When cancellation takes effect – If you have an active paid subscription, cancellation will take effect at the end of your current billing period. – You will continue to have access to AYOA until your billing period ends – Free plans are cancelled immediately upon account deletion
Refunds – Monthly subscriptions: Monthly subscriptions are refundable for the current billing month as long as cancellation is triggered within the cooling-off period of 14 days. – Annual, 2-year, or other advance payments: Annual subscriptions are refundable on a pro-rata’d basis if cancellation is triggered within consumer cooling-off period of 14 days, or the enterprise cooling-off period (30 days) – Refunds will be processed within 5–7 business days of cancellation – Refunds will be issued to the original payment method
Cooling-off period (EU/UK Consumers) If you are a consumer in the EU or UK you have 14 calendar days to cancel without giving us any reason – This period begins the day after you purchase your subscription . In this time, you will receive a full refund of any payment made.
To exercise this right please email support@ayoa.com with clear notice of cancellation. If you use the service during the cooling-off period, you may be charged proportionally for the service received.
After cancellation – Your data will be available for download for 90 days after cancellation – After 90 days, your data may be permanently deleted – You can reactivate your account within this 90-day period by logging into AYOA using your previously registered email address.
Need help? For detailed cancellation instructions or assistance, please visit the AYOA Help Centre or contact support@ayoa.com
We regularly update our site to reflect:
Please note: – We can’t promise that our site or its content will always be available without interruption. – Sometimes we may need to suspend, withdraw, or limit parts (or all) of the site. – Where possible, we’ll give you reasonable notice and try to provide alternative options for continued service.
We may also update these terms and conditions from time to time—for example, to reflect changes in law, governance, or technology. Where we make material changes that affect your rights of obligations (e.g. our subscription fees or cancellation rules) we will provide reasonable notice by email or within the AYOA service itself
Before using the site, please check the terms to make sure you’re aware of the most up-to-date version.
To use our site and software, you’ll need to create your own account.
When you sign up, you’re responsible for making sure the details you give us are accurate. – You can update your information at any time in AYOA, or by emailing support@ayoa.com
We may: – Disable your password if you don’t follow these terms. – Delete accounts that haven’t been used for 6 months.
You can read more about how we keep your data secure here: www.ayoa.com/security
We (or our licensors) own all intellectual property rights of www.ayoa.com and everything published on it. These works are protected by copyright law worldwide, and we reserve all rights.
You may: – Print one copy or download extracts of pages from our site for your own personal use. – Share content from our site with colleagues in your organisation.
You may not: – Change any printed or digital copies in any way. – Use images, graphics, videos, or audio separately from the text they appear with.
(Note: This does not apply to documents or visuals you create yourself in the AYOA app, such as Task Boards or Mind Maps.)
Whenever you use our content, you must always acknowledge us (and any named contributors) as the original authors.
What our AI can and cannot do:
Your responsibilities when using AI features
For all users: – Verify accuracy of AI-generated suggestions before use – Review AI outputs for potential bias or inappropriate content – Ensure AI suggestions are suitable for your specific use case – Maintain meaningful human control over AI-assisted decisions
For Business users: – Implement appropriate due diligence for business-critical AI outputs – Ensure AI-generated content meets your industry regulations – Establish internal standards for AI-assisted work products
For Education: – Ensure AI use complies with your institution’s policies surrounding Academic Integrity – Distinguish between AI suggestions and your own original thinking and clearly state this in your work – Acknowledge AI assistance where required by academic standards – Use AI to enhance learning, not replace critical thinking
What we’re responsible for: – Providing AI features that work as technically described – Implementing reasonable safeguards against harmful outputs – Maintaining security of AI processing systems – Clearly labelling AI-generated content
What we’re not responsible for: – Accuracy, completeness, or appropriateness of AI suggestions – Consequences of your decisions based on AI outputs – Compliance with your specific professional or academic standards – Third-party claims arising from your use of AI-generated content
Shared Responsibility Model: – Technical operation: Our responsibility – System security and availability: Our responsibility – Content review and application: Your responsibility – Appropriate use: Your responsibility
Unless on the UK secure cloud (bespoke agreement for public sector clients) your data may be transferred outside the UK/EEA where necessary to deliver these AI features. We ensure that adequate safeguards are in place as described in our Privacy Policy.
AI-generated outputs are not always perfect. They may need human review for accuracy and fairness and should not be relied on alone for important decisions.
Links provided to external websites (not managed by us) are for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of any external sites or resources and any views expressed are not representative of OpenGenius Ltd values.
OpenGenius Ltd is committed to your online security and privacy and takes due care to prevent impact posed by modern threats such as phishing, malware and social engineering. We strongly encourage our customers to maintain their education on the latest threats across the cybersecurity landscape. Do not click on links you do not recognise or did not expect to receive, to minimise your risk to exposure of online security threats.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
When you upload content to AYOA or interact with other users through our site, you must follow the rules set out in our Acceptable Use Policy.
By uploading content, you confirm that it meets these standards. If it doesn’t, you’ll be responsible for any loss or damage caused to us as a result.
Ownership of your content – You keep full ownership of everything you create or upload in AYOA. – We value your privacy and treat your content with care.
Your content – our license By using AYOA, you give us permission (a limited license) to:
Our rights – We may disclose your identity if someone claims your content breaches their intellectual property rights or their right to privacy. – We may remove any content that, in our opinion, breaks the rules of our Acceptable Use Policy.
Your responsibility
You are responsible for securing and backing up your own content.
If you’re using AYOA for personal purposes, you have additional protections under consumer law:
What this means practically: – You can cancel premium subscriptions within 14 days for a full refund – If AI features don’t work as advertised, you’re entitled to remedies – If we make significant changes to the service, you may have additional cancellation rights – Liability limitations below are subject to consumer protection laws
If you’re using AYOA for business purposes, commercial terms apply:
Mixed Use: If you use AYOA for both personal and business purposes, consumer protections apply to the personal use elements.
We’re pleased to offer a free license for AYOA. The availability of the AYOA Free Plan is not guaranteed, but we will always give reasonable notice if it changes.
When the free plan may change The AYOA Free plan may be altered or removed under certain fair circumstances, including (but not limited to):
If changes are needed, we’ll do our best to give you adequate notice.
Acceptance of changes
If you continue using AYOA after changes are announced, this means you accept the updated terms of the Free plan.
While we optimise our security measures to protect all user interfaces, due to the ever-changing cybersecurity landscape we cannot guarantee that our www.ayoa.com will always be secure, bug-free, or free from viruses.
Linking to our site – You may link to our home page as long as it’s done fairly, legally, and without damaging our reputation or taking advantage of it. – You must not suggest any association, approval, or endorsement from us unless it actually exists. – You must not link to our site from a website that you do not own. – Our site must not be framed on another site, and you may not link to any page other than our home page. – We reserve the right to withdraw linking permission at any time without notice.
If you want to link to or use content from our site in a way that isn’t covered above, please contact us at support@ayoa.com
Your responsibility You are responsible for setting up your own IT, software, and devices to access our site safely. We strongly advise you to use your own virus protection software.
What you must not do – Introduce viruses, trojans, worms, logic bombs, or any other malicious or harmful code to our site. – Attempt to gain unauthorised access to our site, its servers, or any connected systems or databases. – Carry out denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against our site.
Legal consequences – Any misuse of this kind is a criminal offence under the Computer Misuse Act 1990. – We will report breaches to the relevant law enforcement authorities and share your identity with them if required. – If you breach these rules, your right to use our site and services will end immediately.
For consumers – These terms of use are governed by English and Welsh law. – The courts of England and Wales have exclusive authority to hear disputes. – If you live in Northern Ireland, you may also bring proceedings there. – If you live in Scotland, you may also bring proceedings there.
If you are a consumer and purchased online, you may also use the UK Online Dispute Resolution platform to seek resolution. We are not obliged to participate in ADR but will consider it in good faith
For businesses – These terms of use (including any non-contractual disputes or claims) are governed by English and Welsh law.
By using AYOA, you agree that any disputes will be resolved exclusively in the courts of England and Wales.
We will only use your personal information as set out in our Privacy Policy.
If you wish to submit a complaint please contact us via support@ayoa.com We will acknowledge receipt of your complaint within 2 working days and aim to resolve it within 30 days. If we cannot do so, we will explain why and tell you when you can expect a final response. If unresolved, you may escalate to the appropriate authority in your region, e.g. ombudsman services.