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Terms and Conditions

Please read these terms and conditions carefully before using this site

What’s in these terms?

These terms tell you (“you, “yours”) the rules for using our website www.ayoa.com

Who we are

AYOA is a ‘Software as a Service’ (SaaS) digital product, designed, built and operated by OpenGenius Limited (“We”, “Us” “Our”). We are registered in England and Wales under company number 05653541(DUNS Number: 348548061) and have our registered office at Tec Marina, Terra Nova Way, Penarth, Wales, CF64 1SA.

To contact us, please email support@ayoa.com

By using our site you accept these terms

 

You confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. 

 

If you are a consumer in the UK or EU, this does not affect your statutory rights.

 

All individuals who access our site through your internet connection must be aware of these terms of use and other applicable terms and conditions, and in using www.ayoa.com they agree to comply with them.

 

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use include reference to the following additional agreements, which also apply to your use of our site:

Cancellation and refunds

How to cancel

    • Individual users can cancel their subscription at any time via their AYOA account
    • Legacy users e.g. AYOA Pro Plans must contact support@ayaoa.com for assistance.
    • Team members must first be removed by their team plan administrator before they can cancel individually
    • Team plan administrators can cancel their plan at any time via their AYOA account. For support please contact support@ayoa.com 
    • Free plan users can delete their account at any time, no prior notice is required.
    • Annual users will have two reminders before their subscription renews, this is to ensure you have time to consider your subscription before it renews.

 

When cancellation takes effect

  • If you have an active paid subscription, cancellation will take effect at the end of your current billing period.
  • You will continue to have access to AYOA until your billing period ends
  • Free plans are cancelled immediately upon account deletion

 

Refunds

  • Monthly subscriptions: Monthly subscriptions are refundable for the current billing month as long as cancellation is triggered within the cooling-off period of 14 days.
  • Annual, 2-year, or other advance payments: Annual subscriptions are refundable on a pro-rata’d basis if cancellation is triggered within consumer cooling-off period of 14 days, or  the enterprise cooling-off period (30 days)
  • Refunds will be processed within 5-7 business days of cancellation
  • Refunds will be issued to the original payment method

 

Cooling-off period (EU/UK Consumers)

If you are a consumer in the EU or UK you have 14 calendar days to cancel without giving us  any reason – This period begins the day after you purchase your subscription . In this time, you will receive a full refund of any payment made.

To exercise this right please  email support@ayoa.com  with clear notice of cancellation. If you use the service during the cooling-off period, you may be charged proportionally for the service received.

 

After cancellation

  • Your data will be available for download for 90 days after cancellation 
  • After 90 days, your data may be permanently deleted
  • You can reactivate your account within this 90-day period by logging into AYOA using your previously registered email address.

 

Need help?

For detailed cancellation instructions or assistance, please visit the AYOA Help Centre or contact support@ayoa.com 

Changes to terms and website

We regularly update our site to reflect:

 

  • changes to our software,

  • the needs of our users,

  • new technology,

  • governance requirements, and

  • our business priorities.

Please note:

 

  • We can’t promise that our site or its content will always be available without interruption.

  • Sometimes we may need to suspend, withdraw, or limit parts (or all) of the site.

  • Where possible, we’ll give you reasonable notice and try to provide alternative options for continued service.

We may also update these terms and conditions from time to time—for example, to reflect changes in law, governance, or technology. Where we make material changes that affect your rights of obligations (e.g. our subscription fees or cancellation rules) we will provide reasonable notice by email or within the AYOA service itself

 Before using the site, please check the terms to make sure you’re aware of the most up-to-date version.

Account security

To use our site and software, you’ll need to create your own account.

 

  • When you register, you’ll choose a password. Keep this password private and don’t share it with anyone.
  • If you think someone else knows your password, change it right away and let us know.

When you sign up, you’re responsible for making sure the details you give us are accurate.

 

  • You can update your information at any time in AYOA, or by emailing support@ayoa.com 

 

We may:

 

  • Disable your password if you don’t follow these terms.

  • Delete accounts that haven’t been used for 6 months.

You can read more about how we keep your data secure here: www.ayoa.com/security

How you may use our site content

We (or our licensors) own all intellectual property rights of www.ayoa.com and everything published on it. These works are protected by copyright law worldwide, and we reserve all rights.

 

You may:

 

  • Print one copy or download extracts of pages from our site for your own personal use.
  • Share content from our site with colleagues in your organisation.

 

You may not:

 

  • Change any printed or digital copies in any way.
  • Use images, graphics, videos, or audio separately from the text they appear with.

 

(Note: This does not apply to documents or visuals you create yourself in the AYOA app, such as Task Boards or Mind Maps.)

Whenever you use our content, you must always acknowledge us (and any named contributors) as the original authors.

Understanding AI-generated content and your responsibilities

What our AI can and cannot do:

  • Generate suggestions, organise ideas, transcribe audio, structure content
  • AYOA AI cannot guarantee accuracy, originality, completeness, or bias-free output
  • AYOA’s AI training data is based on patterns in publicly available information up to the AI model’s training cutoff
  • AI may not reflect current events or recent information and may be subject to real-time cutoffs.

 

Your responsibilities when using AI features

 

For all users:

  • Verify accuracy of AI-generated suggestions before use
  • Review AI outputs for potential bias or inappropriate content
  • Ensure AI suggestions are suitable for your specific use case
  • Maintain meaningful human control over AI-assisted decisions

For Business users:

  • Implement appropriate due diligence for business-critical AI outputs
  • Ensure AI-generated content meets your industry regulations
  • Establish internal standards for AI-assisted work products

For Education:

  • Ensure AI use complies with your institution’s policies surrounding Academic Integrity
  • Distinguish between AI suggestions and your own original thinking and clearly state this in your work
  • Acknowledge AI assistance where required by academic standards
  • Use AI to enhance learning, not replace critical thinking

What we’re responsible for:

  • Providing AI features that work as technically described
  • Implementing reasonable safeguards against harmful outputs
  • Maintaining security of AI processing systems
  • Clearly labelling AI-generated content

What we’re not responsible for:

  • Accuracy, completeness, or appropriateness of AI suggestions
  • Consequences of your decisions based on AI outputs
  • Compliance with your specific professional or academic standards
  • Third-party claims arising from your use of AI-generated content

Shared Responsibility Model:

  • Technical operation: Our responsibility
  • System security and availability: Our responsibility
  • Content review and application: Your responsibility
  • Appropriate use: Your responsibility

 

Your privacy

  • Customer data and AI development are kept completely separate.

  • Our AI models are trained only on publicly available datasets and licensed content, not your personal data

  • Some AI features are powered by trusted third-party providers ( OpenAI and DeepGram). They only use your data to deliver the requested service and are not allowed to use it for their own training.

 

Unless on the UK secure cloud (bespoke agreement for public sector clients) your data may be transferred outside the UK/EEA where necessary to deliver these AI features. We ensure that adequate safeguards are in place as described in our Privacy Policy.

Your control and security

  • The use of the majority of AI features inside AYOA Ultimate are optional, however some functionality, e.g. parsing import data to generate a Mind Map – is directly integrated with AI and will be subject to the AI terms above..

  • We use security measures such as protection against malicious prompts and conduct regular AI system and vendor (supplier) checks.

IMPORTANT

AI-generated outputs are not always perfect. They may need human review for accuracy and fairness and should not be relied on alone for important decisions.

External links

Links provided to external websites (not managed by us) are for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of any external sites or resources and any views expressed are not representative of OpenGenius Ltd values.

OpenGenius Ltd is committed to your online security and privacy and takes due care to prevent impact posed by modern threats such as phishing, malware and social engineering. We strongly encourage our customers to maintain their education on the latest threats across the cybersecurity landscape. Do not click on links you do not recognise or did not expect to receive, to minimise your risk to exposure of online security threats.

Advice

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any software to you, which will be set out in our AYOA Licence Terms.

Your content

When you upload content to AYOA or interact with other users through our site, you must follow the rules set out in our Acceptable Use Policy.

By uploading content, you confirm that it meets these standards. If it doesn’t, you’ll be responsible for any loss or damage caused to us as a result.

 

Ownership of your content

 

  • You keep full ownership of everything you create or upload in AYOA.

  • We value your privacy and treat your content with care.

Your content – our license

 

By using AYOA, you give us permission (a limited license) to:

 

  • Host, store, back up, and process your content.

  • Deliver features like collaboration, AI assistance, syncing across devices, and any sharing tools you choose to use.

  • We will only access or process your content when needed to provide these services or when required by law. This license ends when you delete your content or close your account. Content may be kept for up to 90 days beyond deletion for backup and legal purposes.

  • We will not use your content for marketing purposes without your express permission.

 

Our rights

 

  • We may disclose your identity if someone claims your content breaches their intellectual property rights or their right to privacy.

  • We may remove any content that, in our opinion, breaks the rules of our Acceptable Use Policy.

Your responsibility

 

You are responsible for securing and backing up your own content.

Consumer vs Business user rights: how these terms apply to different user types

Consumer users (Personal, non-commercial use)

If you’re using AYOA for personal purposes, you have additional protections under consumer law:

 

  • Cooling-off period: 14 calendar days to cancel any purchase without reason
  • Faulty service remedies: Right to repair, replacement, or refund if AYOA doesn’t work as described
  • Unfair contract terms protection: Any unfair terms in this agreement cannot be enforced against you
  • Local court jurisdiction: You can bring legal action in your home country/state
  • Consumer guarantee rights: These terms don’t limit your statutory consumer rights

 

What this means practically:

  • You can cancel premium subscriptions within 14 days for a full refund
  • If AI features don’t work as advertised, you’re entitled to remedies
  • If we make significant changes to the service, you may have additional cancellation rights
  • Liability limitations below are subject to consumer protection laws

Business users (commercial use)

If you’re using AYOA for business purposes, commercial terms apply:

 

  • Standard liability limitations apply 
  • No cooling-off period beyond our standard cancellation policy
  • Disputes resolved under business-to-business frameworks
  • You’re responsible for ensuring AYOA meets your business needs

 

Mixed Use: If you use AYOA for both personal and business purposes, consumer protections apply to the personal use elements.



AYOA Free Plan

We’re pleased to offer a free license for AYOA. The availability of the AYOA Free Plan is not guaranteed, but we will always give reasonable notice if it changes.

 

  • We may change or end this offer at our discretion.

  • We may delete accounts that have been inactive for more than 6 months.

  • The AYOA Free plan is for personal, non-commercial use only. Business or commercial use requires a paid subscription.
  • We reserve the right to suspend or terminate accounts where the Free plan is misused (for example, where a business uses it for commercial purposes).

 

When the free plan may change


The AYOA Free plan may be altered or removed under certain fair circumstances, including (but not limited to):

  • changes in the economy or market conditions,

  • new technology,

  • regulatory changes,

  • rising costs of delivering the service,

  • company takeovers,

  • the end of a product’s lifecycle, or

  • other factors beyond our control.

If changes are needed, we’ll do our best to give you adequate notice.

 

Acceptance of changes


If you continue using AYOA after changes are announced, this means you accept the updated terms of the Free plan.

Viruses and Misuse of Our Site

While we optimise our security measures to protect all user interfaces, due to the ever-changing cybersecurity landscape we cannot guarantee that our www.ayoa.com  will always be secure, bug-free, or free from viruses.

 

Linking to our site

 

  • You may link to our home page as long as it’s done fairly, legally, and without damaging our reputation or taking advantage of it.

  • You must not suggest any association, approval, or endorsement from us unless it actually exists.

  • You must not link to our site from a website that you do not own.

  • Our site must not be framed on another site, and you may not link to any page other than our home page.

  • We reserve the right to withdraw linking permission at any time without notice.

If you want to link to or use content from our site in a way that isn’t covered above, please contact us at support@ayoa.com

Your responsibility

 

You are responsible for setting up your own IT, software, and devices to access our site safely. We strongly advise you to use your own virus protection software.

What you must not do

 

  • Introduce viruses, trojans, worms, logic bombs, or any other malicious or harmful code to our site.

  • Attempt to gain unauthorised access to our site, its servers, or any connected systems or databases.

  • Carry out denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against our site.

Legal consequences

 

  • Any misuse of this kind is a criminal offence under the Computer Misuse Act 1990.

  • We will report breaches to the relevant law enforcement authorities and share your identity with them if required.

  • If you breach these rules, your right to use our site and services will end immediately.



Governing Law and Disputes

For consumers

 

  • These terms of use are governed by English and Welsh law.

  • The courts of England and Wales have exclusive authority to hear disputes.

  • If you live in Northern Ireland, you may also bring proceedings there.

  • If you live in Scotland, you may also bring proceedings there.

 

If you are a consumer and purchased online, you may also use the UK Online Dispute Resolution platform  to seek resolution. We are not obliged to participate in ADR but will consider it in good faith

 

For businesses

 

  • These terms of use (including any non-contractual disputes or claims) are governed by English and Welsh law.

By using AYOA, you agree that any disputes will be resolved exclusively in the courts of England and Wales.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Complaints

If you wish to submit a complaint please contact us via support@ayoa.com We will acknowledge receipt of your complaint within 2 working days and aim to resolve it within 30 days. If we cannot do so, we will explain why and tell you when you can expect a final response. If unresolved, you may escalate to the appropriate authority in  your region, e.g. ombudsman services.

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