Recently I sat down with our CEO Chris Griffiths to review the release of iMindMap 5, what people were saying and how it went. Along with the release of iMindMap 5 desktop, we also launched a wealth of other systems and services designed as a fundamental step change for ThinkBuzan as an organisation.
To start we have launched a totally free Mind Mapping Software product. Anyone can now benefit from using iMindMap, download the trial, after 7 days it downgrades to iMindMap basic and is free for life.
iMindMap Online is another new product for us and we have given accounts to anyone buying the desktop product so they can sync their Mind Maps to the cloud, access them and collaborate from anywhere.
A few weeks ago we launched our new support system at support.thinkbuzan.com designed to allow us to support our users even better by adding knowledge-bases, online ticket access and feedback systems so you can let us know how we are doing.
Finally feedback.thinkbuzan.com went live which allows users to feedback on ideas for the software, what they like, what they don’t like and vote up and down these ideas so the important ones rise to the top.
It’s that last system that really surprised us in a number of ways. It’s the first time we have held ourselves publicly accountable for our work. Please go check it out, we haven’t removed anything (apart from a bit of spam) and thats where the conversation started with Chris Griffiths.
It’s coming up to 4 weeks since we launched iMindMap 5 and we have already had over 460 votes, on 115 ideas, not to mention a lot of comments (every comment gets emailed to me and I read each and every one). Looking at the top ideas, the comments and votes, over the 3 forum categories, the simple fact is some people are happy & some aren’t, which led to our chat.
Now to be completely honest we have received a huge amount of praise for iMindMap 5, people love a lot about it but as Head of Development it’s the negative feedback that provides the most opportunity for me. Here we have a product that people are so passionate about, they care so much about and want it to work for them so much that they are willing to spend their time and effort communicating back to us what needs to change.
This is gold-dust.
I am very lucky to be a part of a software program that people are so passionate about, but, as the saying goes, actions speak louder than words. We promised an aggressive upgrade plan, we promised to listen to our customers and now we must act on our promises.
Over the coming days we will be releasing minor updates in a 5.0.1 version along with a 5.0.2 version of iMindMap, designed to patch up some minor bugs that have been noticed. This will also feature linking to folders (not just files), pack and go of folders and improved PDF export resolution, all based directly on feedback we have received.
I am also pleased to announce we have started work on 5.1 that will feature large improvements, again based directly on your feedback, such as:
IMindMap 5 was the beginning of something new, not just a new piece of software but a new way for us to work with our customers, to be more open in our communication and reach our ultimate goal of producing the best thinking tool on the planet! 5.0 was a huge leap forward, we’re even giving the basic version away for free, but we can and will do more.
In the meantime please talk to us at feedback.thinkbuzan.com, we are most definitely listening.
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